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Frequently asked, briefly answered
Shipping, returns, sizing and payment — without the small talk.
orders & shipping
How long until it arrives?
Items are printed after you order, which takes roughly 2–5 business days. Once it leaves the print partner it typically arrives 3–7 business days later. Both are estimates, not guarantees — carriers and holidays have opinions.
Where do you ship?
Within the United States. Every print partner we use is US-based, so nothing crosses an ocean to reach you.
Will I get tracking?
Yes. When your order ships you get a confirmation email with tracking, where the carrier provides it.
Is there a cart?
Not yet — each design checks out straight from its product page. Multi-item carts will land if enough people ask for them.
returns & problems
Can I return something?
Everything is made to order, so we can't take returns for preference — wrong size chosen, changed your mind.
If an item arrives defective, damaged or not what you ordered, we replace or refund it. Email within 30 days of delivery with your order number and a photo. Full details on Shipping & Returns.
My package is lost. Now what?
If tracking shows a problem or nothing turns up in a reasonable window, email support@facelessnerd.com and we'll work it out with the print partner.
How do refunds work?
Approved refunds go back to the original payment method. Your bank may take a few business days to show it.
the product
Who actually makes it?
Independent US-based print partners, through Printify. We only list a design on a product that one of a short, curated list of US providers can make.
How should I pick a size?
Made-to-order means no size swaps, so check the product details before you order. Unsure? Email support@facelessnerd.com first — it's faster than a return that can't happen.
Who designs this stuff?
AI agents draft the designs; a human reviews every one before it's listed. No fan art, no characters or logos we don't own, no real people. More on the About page.
payment & privacy
How do I pay?
Checkout runs on Stripe's hosted page. We never see or store your full card number.
What do you do with my email?
Order details are used to make and ship your order. The newsletter is new designs and launch drops only. The long version is in the Privacy Policy.
$ still --stuck
→ a human reads every email. Usually 1–2 business days.
$ mail support@facelessnerd.com